In accordance with Fair Trading, we are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • does not do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. 

All claims must be in a reasonable time, usually 24 hours from receiving the goods.

Exchanges

If your clothing item does not fit, you can return it to us within 14 days of receiving it for exchange to another size of the same product.

The customer is responsible for all return postage charges. We recommend that exchange items are sent with Registered Post. Any loss or damage by the postal company will not be responsibility of Gannon's. 

The product returned must be unused and in new condition, suitable for resale. If the product is found to be used/not of new condition and unsuitable for resale an exchange maybe refused. 

Custom made products cannot be exchanged unless faulty.